Privacy policy

Last updated: July 25, 2025

Ladoos (“we,” “us,” or “our”) operates this store and website (the “Services”) to provide you with a curated shopping experience. We are built on Shopify, which enables us to offer these Services. This Privacy Policy explains how we collect, use, share, and protect your personal information when you access, use, or transact through the Services.

By using the Services, you acknowledge that you have read and understand this Privacy Policy. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs how we handle your personal information.

1. Personal Information We Collect

“Personal information” means any information that identifies you or could reasonably be linked to you. We may collect:

  • Contact details: Name, shipping & billing address, phone number, email.

  • Financial information: Payment card data, transaction history, billing details.

  • Account details: Username, password, preferences, security questions.

  • Transaction data: Products viewed, added to cart, purchased, returned or exchanged.

  • Communications: Inquiries, support requests, feedback you send us.

  • Device & usage data: IP address, browser and device identifiers, how you navigate our site.

2. How We Collect Information

  • Directly from you: When you create an account, place an order, or contact support.

  • Automatically: Via cookies and similar technologies as you browse and shop.

  • From service providers: Such as payment processors, shipping partners, and analytics tools.

  • From third parties: Advertising and marketing partners, or publicly available sources.

3. How We Use Your Information

We use your personal information to:

  1. Provide & improve the Services: Process orders, manage your account, fulfill returns or exchanges, remember your preferences, and recommend products.

  2. Marketing & advertising: Send promotional emails, SMS, and targeted ads based on your activity and interests.

  3. Security & fraud prevention: Verify your identity, secure transactions, and detect fraud or abuse.

  4. Customer support: Respond to your inquiries and provide assistance.

  5. Legal compliance: Honor legal obligations, respond to law-enforcement or court requests, and enforce our policies.

4. How We Share Your Information

We may share your personal information with:

  • Shopify & service providers: Payment gateways, IT and hosting partners, fulfillment and shipping providers, and customer-support platforms.

  • Marketing partners: For personalized advertising and email campaigns (subject to your consent and local law).

  • Affiliates & business partners: Within our corporate group or in joint promotions.

  • Legal authorities: To comply with subpoenas, court orders, or legal processes, or to protect rights and safety.

  • In connection with business changes: Such as mergers, acquisitions, or asset sales.

5. Shopify & Third-Party Links

Our Services are hosted by Shopify, which may process your data according to its own policies (see the Shopify Privacy Policy). We may also link to third-party sites; we aren’t responsible for their practices - please review their privacy policies before sharing your information.

6. Children’s Privacy

We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

7. Data Security & Retention

While no system is completely foolproof, we implement reasonable security measures to protect your data. We retain your information for as long as necessary to fulfill the purposes described - such as completing transactions, complying with legal obligations, and resolving disputes.

8. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access & know what personal data we hold.

  • Correct inaccurate information.

  • Delete your personal data.

  • Port your data to another service.

  • Opt out of marketing communications.

To exercise any of these rights, please contact us at the details below. We may need to verify your identity before acting on your request.

9. Complaints

If you have concerns about our data practices, please contact us first at the information below. You may also lodge a complaint with your local data protection authority.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or our practices. We will post updates here with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please email support@ladoos.co.in or call +91 73581 19636. We’re here to help!